General Fulfillment Questions:

Q. DO I NEED TO SIGN A LONG-TERM CONTRACT?

No, but we do like commitments, so we require a 6-month commitment to start working with us, and then grow from there.

Q. ARE THERE ORDER MINIMUMS?

250 orders/month

Q. WHAT IS VERDE'S MIS-SHIP RATE?

0.00396%  Industry average is 4%

E-Commerce Questions:

Q. WHICH SHOPPING CARTS DOES VERDE SUPPORT?

Please check our Integrations Page on our website for the latest.

Q. DOES VERDE INTEGRATE WITH ANY ACCOUNTING PROGRAMS?

Yes, we integrate with Quickbooks, NetSuite, SAP, etc.  Other systems can be done with custom integrations.

Q. HOW LONG DOES A SHOPPING CART INTEGRATION TAKE?

Approximately 45 minutes to 4 hours depending on the shopping cart.

Q. WHAT SHIPPING SERVICE DOES VERDE USE?

FedEx, UPS, UPS Mail Innovations, USPS, and DHL.

Q. DOES VERDE HANDLE PRODUCT RETURNS?

Yes, through a partnership with our sister company, The Returns Lab (www.thereturnslab.com)

Q. HOW QUICKLY CAN YOU SHIP OUR ORDERS?

Same-day service on most orders, but 24-hour turn-around is a given for all standard e-commerce orders.

Processing Order Questions:

Q. CAN VERDE SHIP TO OUR CONSUMERS AND RETAIL STORES?

Yes.  We ship to both retail stores and direct to consumers every day.

Q. CAN VERDE SHIP OUR PRODUCTS TO INTERNATIONAL CUSTOMERS?

Yes.  We ship to all points around the globe daily.  

Q. HOW CAN I SEND ORDERS TO VERDE?

We can integrate with your shopping cart, your accounting program, or your order management system.  We can also import orders through flat files (.csv).

Q. IS THERE TRACKING FOR MY ORDERS?

Yes, every order has tracking that can be sent back to you and/or your customer automatically.

Q. HOW EASILY CAN I VIEW MY INVENTORY?

Because our system is cloud-based, you have access anywhere and anytime 24/7.

Q. CAN YOU TELL ME WHEN MY INVENTORY IS LOW?

Yes.  We can set low inventory alarms to notify you automatically.

Q. CAN I VISIT VERDE?

Absolutely! We love it when clients and prospective clients come to visit us.  Our facilities are always clean.

Q. CAN VERDE SHIP MY PRODUCTS FROM OUR FACTORY TO VERDE?

Yes.  We do this for most of our clients to help save them on the shipping costs of sending their inventory to Verde.

Q. HOW DO WE GET OUR PRODUCT TO VERDE?

Just ask and we will make it happen.